Payment status
Payment is overdue
The order's due date has passed, or confirming the payment is taking longer than usual.
- Payment arrives later, order still open: unless the order was cancelled, SimpleShop processes the payment once it is credited and matched, and you receive the payment confirmation e-mail with the invoice and download link. If no e-mail arrives, write to us with your order number.
- The order was already cancelled: payments after cancellation are not delivered automatically. We look them up manually and arrange a refund or reinstatement.
- You have not paid yet: pay using the link on the order status page, or place a new order.