Payment status
Payment failed or was not completed
Returning from the payment page does not mean payment. Until the provider confirms it, there is no invoice and no download access.
- Check whether your bank or card declined the payment (limit, 3-D Secure, cancelled in the app).
- Retry using the online payment link in the order confirmation or on the order status page.
- If the amount was charged and the status does not change by the next business day, contact support with your order number. Never send us card details.